Aggressive Dogs
The Pawz Café determines aggression in dogs based on the following qualities: If a dog is frightened of people or other dogs and becomes defensive, if the dog shows teeth or growls on more than one occasion, if the dog has a history of aggressive behavior, or if the dog injuries, attacks, or bites/attempts to bite a person or another dog. If a dog meets one or more of these qualities, they will be considered aggressive. If a client’s dog is determined to be aggressive, they will not be able to sign up for any group activity, including daycare and boarding. The Pawz Café advises that all aggressive dogs take a minimum of a 6-8-week bootcamp course to work on aggression training. Aggressive dog fee will be added on to any training or evaluation invoice.
AGGRESSION FEE: $100
Late pick-up / Animal Abandonment
If a client fails to pick-up their dog(s) by the end of business hours on the day their dog is scheduled to be picked up they will be charges a fee equivalent to a boarding stay for however many days the dog is kept beyond the agreed upon service and end date. The Pawz Café will make every reasonable effort to contact animal’s owners if the animal has been left at the facility beyond the agreed upon end of service date the animal will be considered abandoned and will be handed over to the Oakland County Animal Shelter located at 1200 Telegraph Rd #42E, Pontiac, MI 48341.
Terms of Service
Due to the risk, complexity, and unpredictability inherent in working with animals, The Pawz Café will require anyone receiving services to read and agree to our terms of service. All clients should have a signed copy of our terms of service on file at the Pawz café or we may stop providing services at any time for any reason.
Client Information
The Pawz Café collects information about the client, their dog(s), and family members such as living situation, pet medical records, client phone numbers, emails, and credit card information for the sole purpose of providing care and training for the client and their dog(s). We will never sell client information for any reason and will only share relevant information with outside parties when deemed necessary to provide care and training, such as to a veterinarian.
Compensation for services
All services will be billed, and payment expected at the time of due date marked on invoice. Late fees can accrue. The Pawz Café LLC. may use collection agencies to collect payment from clients if the client’s account falls more than three months past due. The Pawz Café LLC. Reserves the right to refuse services at its discretion and may deny or cancel services if a client’s account falls too far past due.
Cancellation Policy:
If client fails to give at least 24 hours cancellation notice, or is not present at time of scheduled appointment, session fees are still due. For a package deal, the session will still be counted as one session. If client fails to give 24-hour notice, they are expected to pay the cancelation fee by due date on invoice sent via email. If fee is not paid by invoice due date, following appointments will be cancelled.
CANCELATION FEE: $50
